Call me back
Overall rating 10/10
Competitive rates and great customer service
I have nothing but praise for the staff at this bank. Although they are based in Rockhampton and I am in Townsville, nothing was too much and all correspondence via email was precise and direct. My only criticism is that there should be a walk-in...
The offset account is the same rate as the loan therefore beating any competition - it is also possible to draw against the extra you pay off your loan at no cost. The staff call you by your name and can't do enough to be of service to you.
Excellent customer service
Nothing is ever a problem to them.
Overall rating 9/10
The Rock have been very good to us and have provided excellent support and service. WE will continue our business with them, and can recommend them to others as a dependable banking institution.
The Rock have been brilliant, very flexible and give me other options when I was unable to pay my mortgage. They also gave me other options when I tried to get money out of my mortgage without having a home loan with all the bells and whistles....
Excellent customer service - one of the best!
Overall rating 8/10
Great people to deal with and great rates
The Rock is a really good bank to be with as their customer service is excellent, their rates are good and they are very understanding and great to deal with. They keep things very clear and easy to understand and there is never...