Banking scams and fraud involve dishonest attempts to obtain information or details from banking customers. This type of breach of banking security is on the increase and there are typical things to look out for to decrease your risk of being scammed.
Remember, we will never ask for you to disclose your confidential PIN, Internet Banking password or Phone Banking Access Password to us over the phone, by email or in person.
We will never email you requesting that you follow a link to verify your personal information or Internet Banking login details.
Scammers and fraudsters are constantly coming up with new ways of trying to gain access to your personal banking information. There are some common things to look out for, but the best rule of thumb is if an offer is too good to be true, it probably is.
One common type of scam is where cold callers, pretending to be from a reputable company or government organisation, coerce unsuspecting victims into providing or confirming personal or banking information over the phone, such as your name, date of birth, card details, account numbers or passwords and Access Passwords. The scammers then use this information to process fraudulent transactions on the victim’s card or wrongfully access their banking services in some other way.
In many instances the caller already knows part of the victim’s card number and will ask for the remaining digits, or they may have the full card number and ask the customer to verify it and provide the confidential 3 digit CVV number. This enables the scammer to process a transaction online even without the card being present.
For details about what to do if you find yourself in this situation, visit How to protect yourself.
Cheque fraud is the use of a cheque to gain a financial advantage by deception, this includes altering cheques, stealing cheques, duplicating or counterfeiting cheques.
Criminals also use false invoices to obtain legitimate cheques, deposit cheques into a different third party account without authority or deposit cheques for payment knowing that insufficient funds are in the account to cover the deposited cheque.
The Rock’s cheques contain a number of security features designed to make it difficult for fraudsters to alter cheques.
Tips to protect yourself from cheque fraud:
If you think you have provided your account details to a scammer or believe that you are the victim of a scam, report the matter to us on 1800 806 645 as soon as possible.
The following external websites offer additional information regarding electronic banking security: