One sure way to protect yourself against fake websites setup by criminals to capture your information, is to always type therock.com.au into the address bar when visiting our website. That way you can be sure you’re visiting our genuine website, and aren’t being directed to a fraudulent website. It pays to be vigilant when accessing your financial and account information via the Internet. Follow these guidelines to help protect your Internet Banking security:
Examine your statements as soon as you receive them. If you identify any transactions that have occurred without your authority, immediately report them to The Rock by calling 1800 806 645.
Remember, we will never ask to you disclose your confidential PIN, Internet Banking password or Phone Banking Access Password to us over the phone, by email or in person.
The Internet has changed the way we shop for the better. Now you can find what you need without having to leave the house, or worry about a car park. Shopping online can be a convenient and easy way to shop, but there are also a few things you should be aware of.
To help, we’ve put together some tips for online shopping:
To help keep you even more protected when you shop online, all Rock Visa Debit Cards are automatically registered for Verified by Visa (VbV). VbV is a free service that works behind the scenes to add an additional layer of security to your online transactions. View more information about VbV.
A computer virus is a program that attaches itself to another program, but changes the action of that program which allows the virus to spread. Viruses range from harmless but annoying pranks, to programs that can destroy a computer.
Antivirus software is designed to protect your computer against known viruses, worms and Trojan Horses. A Trojan Horse is a program disguised as harmless, such as a game or a screen saver, but in fact allows an intruder to take control of your computer without you knowing. Once in your computer, viruses can do anything the virus creator programmed them to do – like wipe the contents of your hard-drive, make your computer run slow or forward the virus to all the contacts in your address book via email.
Some viruses track the information you enter into a computer, such as passwords and access details, and send the information to criminals. Even if you are very careful when you use the Internet, you can still get a virus without realising it.
The best way to guard against, or to remove existing viruses, is to install an antivirus program. Just make sure you purchase it from a well-known, reputable brand because fraudsters can also disguise viruses as antivirus software. If you don’t feel comfortable installing antivirus software yourself, many companies provide a service where they access your computer, remove existing viruses and install the software for you.
Do not access Internet Banking if you are concerned that your computer may be infected with a virus, worm or Trojan Horse.
Protecting your computer includes three things:
For more effective Internet protection, try using a firewall which acts as a gatekeeper between your computer and the Internet.
A firewall is a piece of software or hardware that filters all Internet traffic between your computer and the outside world. Firewalls help to better protect your computer from offensive websites, spam and unauthenticated logins from potential hackers.
For more specific information about how to protect your computer or mobile device, please visit the Microsoft® Security & Privacy site or the Apple® Product Security site.
Along with installing antivirus software, you should make sure your computer operating software is up to date by always installing the free updates, such as those from Microsoft Windows or Apple Mac when they are released. As well as providing regular security fixes, these updates often include software improvements, bug-fixes and new features that will make your computer run better overall.
For security purposes, The Rock’s Internet Banking service does not support Internet Explorer 6 and older web browser versions. To use this service, we recommend you use the latest version of your web browser, as out-dated versions may contain 'bugs', security vulnerabilities and limitations that may make using Internet Banking more difficult and less secure. You can download one of the browsers by clicking on the link and following the instructions.