We understand that peace of mind is very important when using cards for purchases and cash withdrawals. That’s why all Rock Visa Debit Cards feature chip card technology. Chip card technology provides better security and greater control of individual finances with an embedded microchip in your Visa Debit Card to securely store your personal data, including your name, card number and expiry date. It contains the same details as the magnetic strip on the back of your card.
Chip card technology is harder to counterfeit than traditional ‘magnetic strip’ cards. The Visa Debit chip card has proven to be extremely effective in resisting credit card copying and skimming, a process where the magnetic strip details are copied when the card is used, and then used by criminals to produce counterfeit cards. The new technology in chip cards makes them a far more secure way to do your banking.
Your Visa Debit chip card comes with a Personal Identification Number (PIN) that can be used to make transactions. This method of transaction combined with chip card technology provides you with the highest level of security and protection available, as well as the ease and convenience of using a PIN.
Not all terminals in Australia or overseas have been upgraded to chip technology, so you may still need the magnetic strip to use your card at some terminals. Over time, these terminals will be replaced with those that use chip technology.
If your card has been lost or stolen, let us know immediately by calling us on 1800 806 645 (or +61 7 4931 5500 if calling from overseas) or if outside of business hours call the lost/stolen card hotline on 1800 648 027 (or +61 2 8299 9101 if calling from overseas), 24 hours a day, 7 days a week.