First published on August 22, 2017
The Rock is evolving as it transforms into the modern regional bank of the future that our customers have told us they want.
We’re proud to be one of the first regional banks in Australia to recently introduce Apple, Android and Samsung Pay for customers, along with significant enhancements to our internet and mobile banking services launched in May this year.
These new services were introduced because more and more customers told us they want to bank and are banking using secure and more convenient digital channels and have adopted new payment methods such as EFTPOS and contactless payments. This change is happening right across Australia and globally.
As a result, the number of customers visiting our Agency (mini-branch) network and our Emerald and Biloela branches have declined in recent years; therefore we have made the decision to withdraw from the Agency network as well as our Emerald and Biloela branches.
The withdrawal dates are as follows:
Baralaba – 15 September
All remaining agencies – 29 September
Emerald and Biloela branches – 10 November
The Rock will continue to operate full service retail branches at Stockland Rockhampton, Central Rockhampton, Gracemere, Yeppoon and Gladstone.
Find out more information