First published on October 13, 2017
The Rock’s services have been restored after power was cut to an external hosting provider. All our banking channels have been extensively tested since power was restored to the provider. We can confirm security of bank and customer information was maintained at all times.
We sincerely apologise for the disruption and inconvenience this has caused to our customers.
Any charges such as overdrawn and dishonour fees will not be debited if caused by the outage.
We have established an online feedback form to capture feedback from customers affected as a result of this outage.
Our branch network and Customer Care team (phone 1800 806 645) are able to assist with any customer enquiries. Again, we are sorry that this happened and apologise for any inconvenience.