First published on December 15, 2017
The Rock is advising Central Queenslanders be on guard if they receive a call from a stranger claiming there is a problem with their computer or internet connection.
The bank urges those who receive such calls to exercise caution and independently contact the organisation to verify the legitimacy of the call.
The Rock has observed a recent spike in the number of people who have reported scam calls claiming to be from Telstra or Microsoft technical support.
The phone scammers are contacting people at home claiming they are at risk of having their internet connection disconnected unless they cooperate and allow the caller to remotely access their computer to rectify the issue.
The caller may request payment of a fee via credit card and direct the person to download software that will allow the caller remote access to their computer. They may use the remote computer access to obtain personal information and commit other acts of fraud.
The Rock’s Regional Executive Manager, Peter Fraser, urged the public to be on guard if they received such calls. “Technology has revolutionised banking, but it has also provided criminals with new ways to commit crimes. The Rock commit significant resources to ensure our customer data and funds are safe and secure, including 24 hour, seven day a week monitoring of card transactions and are constantly evolving and refining technology to keep up-to-date with potential fraud.
“Never provide your personal, online account, or credit card details to anyone over the phone unless you made the call to a service provider and never give a stranger remote access to your computer, even if they claim to be from a reputable business. If you’re unsure, simply hang up and call the organisation back on their published phone number.
“If you think you may have provided your details to a scammer, or are unsure if you’ve been targeted – we encourage you to contact your bank immediately”. Mr Fraser said.